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FREQUENTLY ASKED QUESTIONS

Maybe a lot of things make you ask about us

How to order?

The process is simple. All you need to do is choose the item you like, and enter it in your shopping cart, then checkout by filling in your personal data and destination address. And you can pay via Bank Transfer or use Paypal if you live outside Indonesia.

 

Can I take my order on location?

Of course. Make an order as usual then choose the shipping method to be "Free Shipping", so this means you inform us that the order will be taken at our own place. And of course we will not send it to you.

 

How do I send my logo or other files for personalization?

After you make a purchase, just send your file to order@woodenbox.id along with your order number. We accept jpg, pdf and vector files.

 

How long is the Processing Process?

The process of processing for each order is usually different depending on the amount ordered, but on average we do it 3-7 working days. However, for making a Wedding book, it takes 10-14 working days

 

I did not find the size or type of box that I needed. Can you make one for me?

We can make boxes according to your needs. however, for sizes that are not available minimum the order is 5pcs